The requirement for reduced operational
costs and an enhanced portfolio of IT business services is driving
the adoption of IP Communications at Principal IT, service provider
for managed business centres. The application-rich Cisco Systems IP
Telephony solution, delivered in conjunction with Logicalis Network
Solutions (LNS) will, in turn, offer Principal IT's clients greater
choice, flexibility and security for their converged IT
services.
By implementing Cisco IP
Communications, Principal IT will also be equipped with the tools
to centrally host and manage business services 24/7/365, and the
opportunity to increase their value proposition with new and
existing clients, enabling a faster ROI and greater financial
benefit to their clients.
"Our decision to make the move to IP
Telephony was prompted by the desire to offer our clients, and
subsequently for them to offer their clients, the best possible
technology and telephony solutions available. We are operating in a
niche market, delivering managed technology platforms to business
centres, truly differentiating them from their competition whilst
reducing their client churn and generating them greater margin. Our
clients' customers want and expect the highest performance and need
to be provided with the latest technologies that will streamline
their business processes," said Adrian Coppin, Managing Director at
Principal IT.
Once fully implemented the solution is
set to become LNS' largest IP Telephony rollout in the UK, with
over 18,000 users and a project value in excess of £3 million. Upon
completion in the last quarter of 2006 more than 35 sites will be
IP-enabled.
Mike Cummins, IP Communications
Practice Manager at Logicalis Network Solutions said, "The IP
Telephony solution for Principal IT's clients demonstrates the cost
savings and efficiency gains that can be achieved by moving to a
converged managed voice and data infrastructure. In working with
Principal IT we are helping enforce their strategy as a leader in
providing high quality managed technology and telecom services for
the business centre marketplace. More efficient, advanced services
to the end user are allowing Principal IT to generate its clients
high profit margins from a continuously developing suite of
services."
Coppin adds, "In carefully managing the
complexity of such a large project, Logicalis Network Solutions and
Principal IT overcame the technical challenges that could have
presented obstacles to our key business operations. It has been
hugely rewarding to satisfy our clients, and their customers, with
the latest suite of technology services. We anticipate significant
growth in our client base, especially those with an increasing
number of virtual customers who choose to use our call handling
services."
Logicalis Network
Solutions
Logicalis Network Solutions consults,
builds, supports and manages assured application infrastructures
for business critical processes. Specialising in IP Communications,
Storage and Security, LNS' team of experienced network experts
design, deploy, maintain or manage high-performance networks and
complex IT infrastructures for a wide range of UK businesses – from
SME to Enterprise and Public Sector bodies.
Committed to providing customers with
compelling solutions, LNS evaluate the business issues and
objectives through its pioneering specialist Practice Model prior
to proposing the deployment of any IT investment.
Logicalis Network Solutions is a part
of the Logicalis Group of companies that employs 750 people
worldwide, with offices in the UK, Argentina, Brazil, Paraguay,
Uruguay, Germany and the USA.
Principal IT
Principal IT operates in two distinct
niche market places providing fully or partially managed end to end
technology and telecoms services to the Business Centre operators,
and, providing corporate businesses with a suite of Tier 1 carrier
and managed telephony services.
Principal IT's "Platinum Account
Management" means all customers are provided with the pinnacle of
customer service with a heavy emphasis on satisfaction.
This combination of robust quality
technology and telecoms services, coupled with outstanding service
implementation, allows Principal IT's customers to focus on their
core business, with the absolute confidence and knowledge that
their technology needs are being catered for both commercially and
operationally.
With Principal IT's managed Cisco VoIP
core infrastructure and Tier 1 IP network, it offers its customers
the opportunity to experience managed services and access
technologies without the high capital and operational costs
involved in implementation and maintenance that would otherwise
render such services commercially unviable.
For further information
contact
Charlotte Sandy or Ruth Walters
Tel: 01291 626200
charlottes@cohesive.uk.com, ruthw@cohesive.uk.com