- Reduce the amount of avoidable citizen
contact
- Reduce the cost of processing all government
correspondence
- Cope with a reduced public sector workforce
- Improve citizen service access
Directive NI14 targeted public services to reduce ‘avoidable
contact’ with the public. Cutting the number of times a citizen
needs to engage directly with public service workers can
dramatically reduce the cost of delivery and also enable citizens
to access services in different and more flexible ways 24x7x365.
While NI14 has been consigned to the waste bin, the provision of
automated streamlined citizen engagement is even more valid if it
can reduce the number of front-line or back-office human resources
and deliver savings.
Contact Centre solutions, Automated Document Handling and
Citizen Portals, if delivered fit for purpose, provide automated
access to services and increase the number of engagements possible
with reduced numbers of people. Paying a council tax bill over an
automated voice system or through a portal uses the same technology
as paying a credit card bill. Enquiring about a planning
application or any other in-process application can be automated,
even down to capturing and automatically processing bills or
correspondence. Simply automating bill payments can reduce
transactional costs by up to 80 per cent.
Logicalis’ Streamlined Citizen Engagement
Architecture enables the public sector to continue to deliver
services while eliminating unnecessary or costly manual interaction
or processes.
Download the Logicalis Public Sector
Manifesto brochure