Social software allows users to interact and
share data with other users and can help organisations capture
unstructured tacit knowledge by using familiar social networking
concepts such as blogs, online communities and wikis. The challenge
then becomes how to distill meaningful, re-usable knowledge from
these sources.
Specific social software tools that Logicalis
has helped adapt for enterprise use include hypertext and
unstructured search tools, wikis, weblogs, bookmarking for tagging
and building organisational folksonomies, RSS for signalling,
collaborative planning software for peer-based project planning and
management, social networking tools, mashups for visualisation, and
even prediction markets for forecasting and identifying risks.
Such tools enable individuals and teams to
discover the people, communities, skills and knowledge they need,
based on names, places, job titles, and specific areas of
expertise. Those who share common interests and aims can come
together as virtual teams, with collaborative projects and tasks
tracked and managed in realtime through an easy-to-use
dashboard.