ITSM and your business
ITSM provides you with a strategic vision and road map to transform IT delivery. It scales your IT resources to meet your business needs as they evolve by predicting and allocating resources and capacity to meet demand. It can be customised to reflect your particular business needs, and it can lower costs through greater resource efficiency. There is no better way to capture guidance, technical skills, and expertise.
Do you need ITSM?
By automating IT and business processes and best practices, ITSM enables you to improve service levels, ensure compliance and reduce costs. Whilst ITSM offers a route to greater organisational efficiency, many businesses find ITSM most appealing benefits to be centred on risk mitigation. These include:
- Legal risks such as license audit exposure
- Financial risks that include cost control, recovery and justification
- Security concerns such as PCI and publicised loss of corporate or personal data
- Business continuity, backup or redundancy
- Regulatory change such as sarbanes-oxley or other requirements
- Operational efficiency including change impact analysis and mitigation
By implementing ITSM, your IT team gains the ability to better understand and greatly reduce the risk of exposure. By prioritising projects based on the weight of risk, IT teams can measure the success of each project more effectively.Discover Solutions