Customers, suppliers and employees expect systems to be convenient to use. By bringing together the functions and information required for someone to do their job, productivity is improved.
Customers and Suppliers
By presenting customers and suppliers with relevant information and functions in a single view we can improve ease of use. For example, being able to place orders, review stock availability, track deliveries and contact people online to seek clarification, means that transactions can be completed first time.
Employee
Each employee with have specific business processes that they are responsible for or which they need to work within. Often these processes cut across IT systems and data sources meaning disconnected activities (for example, logging on to several systems and finding the specific account). By grouping together interrelated functions around a business process, using portal personalisation, employee productivity can be greatly improved. This also has additional security and implementation benefits of control and flexibility, through centrally managing access.
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INNOVATION CENTRE
Logicalis has opened a new state-of-the-art Innovation Centre at our Slough HQ, as part of a whole ‘Managed Customer Experience'.
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