Your Managed Services Plan
We understand the pressure your organisation is under to demonstrate that it is achieving the best possible IT spend to business value ratio. We also understand that existing infrastructure systems and processes must be monitored, managed, and supported continuously and with minimum downtime.
Logicalis has managed services capability on a global scale, with a common service delivery framework. This means we can support your organisation wherever it chooses to operate to the same high standards.
Top-tier accreditations with international strategic partners enable us to build bespoke solutions that integrate with, and support, your legacy technology platforms.
Logicalis adheres to the service management IT infrastructure library (ITIL) standards.
We offer three core levels of managed service:
- Support: maintaining existing infrastructure with basic service monitoring
- Out-tasking: managing discrete and distinct tasks, from service desk, administration and remote monitoring, to full network and server infrastructure management. Or hosting and managed services
- Outsourcing: transfer of assets, staff and IT function
Our management service includes, but is not limited to:
- Incident management
- Problem management
- Change management
- Reporting and service reviews
- Network management
- IP/T management
- Storage management
- Server management
- Back up management