The ability to gain access to new services and capabilities in an instant, and reap the benefits they promise almost immediately is shaping new expectations of technology amongst end users. The ‘get it and use it now’ attitude is affecting everything from procurement and provisioning to the overall technology experience. At the same time, the ‘cloud’ is presenting compelling opportunities for line-of-business executives to identify and procure software and infrastructure solutions without the need to engage with the CIO or the IT department.
However, whilst the number of devices, applications, and bandwidth demands are growing, the size of IT staff and budget remains static. Many IT organisations are struggling to securely manage their BYOD policies and cope with the huge growth in mobile devices and network traffic.
The two biggest challenges IT organisations face:
- Complexity of managing separate and legacy networks, multiple management systems, multiple network operating systems, and chaotic device on-boarding processes.
- Inconsistency of legacy architecture, policy, security, features, and operations.